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Contact Braintree Customer Service

Braintree Phone Numbers and Emails

Toll-Free Number:

  • (877) 434-2894
Call customer service
Send Message

Sales:

  • (877) 511-5036

Braintree Emails:

Accounting/ Billing
General Info
Media
Sales/ Reservations
partners@braintreepayments.com
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How to Contact Braintree?

Most Popular Number:

(877) 434-2894
Total calls: 129 Last call: Apr 16, 2025
author avatar
PissedConsumer Reporter

Braintree customer service phone number is 877 434 2894. The support number is toll-free. To get in touch with the sales representatives in the telephone way, turn to the line 877 511 5036. When you have troubles with the PayPal transactions or usage, call the telephone number and receive the information on how to tackle the issue.

Braintree email address to decide on the billing questions is accounts@braintreepayments.com. To get the general information or instructions, turn to info@braintreepayments.com. The email address mediarelations@paypal.com serves to ask media questions. In sales and reservations questions, turn to the sales@braintreepayments.com.

Braintree address of the head office is 222 Merchandise Mart Plaza, Ste 800 Chicago, Illinois 60654 United States. The other location of the company is 123 Townsend Street 6th Floor San Francisco, CA 94107. The location of the company in New York is 117 Barrow Street 5th Floor
New York, NY 10014. In Austin you can reach the representative via the address 7700 W Parmer Lane Building D Austin, TX 78729. The Braintree contact address in London is 247 Tottenham Court Road Floor 1 London, UK W1T 7QX. The mailing address is the location of the Braintree headquarters.

Braintree hours are Monday through Thursday from 8 a.m. to 7 p.m. CDT. On Friday the Braintree customer service is available from 8 a.m. to 5 p.m. CDT. On weekends the specialists are outside of the office. To check the schedule of the Braintree contact team within the national holidays, turn to the information on the site.

Braintree website provides clients with the ability to submit the online requests. Open the site and click the Get Help button at the top of the page. Choose the type of question, indicate your contact information and describe the problem. The online table allows you to attach files. Press the Submit a help request icon to send the online form.

Braintree Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    72% phone 28% email
  • The best phone number to call Braintree is 8774342894. 87% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Saturday and Sunday. The average call time is 1 minute.

  • People call Braintree mainly because of account, request for information, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Braintree Website:

Braintree Help Center:

Corporate Office Address:

PayPal, Inc.
222 Merchandise Mart Plaza, Ste 800
Chicago, Illinois 60654
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 8 am - 7 pm CDT

Friday: 8 am - 5 pm CDT


Other Location:

123 Townsend Street

6th Floor

San Francisco, CA 94107


117 Barrow Street

5th Floor

New York, NY 10014


7700 W Parmer Lane

Building D

Austin, TX 78729


247 Tottenham Court Road

Floor 1

London, UK W1T 7QX


5 Temasek Boulevard

#09-01

Suntec Tower 5

Singapore 038985


1 York Street

Sydney NSW 2000

Australia


21 Rue de la Banque

75002 Paris

France

More contact details

Braintree Rating Based on 14 Reviews

Rating details

1.4
more details
Customer service
Website
Reliability
Price Affordability

Rating stats

Rating trend

Summary of Braintree Customer Service Calls

148 TOTAL
CALLS
00:46 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Braintree?

Payments and Charges Question:

  • “Transaction”
  • “Declined transactions”
  • “Query payments from my sccount”

Account Question:

  • “Blocked transactions on local app”
  • “Account help”
  • “Account set up”

Request for Information Question:

  • “Support”
  • “Configuration technical questions.”
  • “Help with braintree gateway”

Return/ Replace Question:

  • “Change account as the new owner”
  • “Changing banking info”
  • “Copy of contract and change of main contact!!!”

Refund Question:

  • “Refund”

Shipping and Delivery Question:

  • “Have not got money transfered to my paypal”

Cards Question:

  • “Process credit card”
  • “Venmo transfer sent to an invalid card”

Product/ Service Question:

  • “Tech help”
  • “Braintree production set up”

Activation/ Cancellation Question:

  • “Cancel subscription”

Staff Question:

  • “Customer service”

Website/ Application Question:

  • “Application approval”

Other Question:

  • “Jsjsj”
  • “Bank issue”
  • “Would like to switch from stripe to Braintree. Please call me.”

About

Related Companies

PayPal, Venmo, Bill Me Later, Xoom, Swift Financial

Summary

Braintree is a firm specializing in payment processing. Easy pricing, omni channel payments, and reliable support make Braintree a #1 choice for many business owners. Braintree platform deals with more than 100 different currencies. Apart from Apple Pay and Android Pay, Braintree payment platform handles payment through Bitcoin and PayPal as well as regular credit and debit cards. So far, Braintree has partnered with a number of businesses such as Casper, Boxes, Munchery, Marketplacer, and Hotel Tonight among others. Braintree was featured on Fortune, Quartz, Startup Daily, Bloomberg Radio, and TNW etc.

Braintree reviews and complaints

Braintree is ranked 116 out of 245 in Cash Services category

Area Served

Worldwide

Payment Methods

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